I’m looking forward to doing them, I’m intrigued how the book will become when it’s full of photos but it’s a fabulous concept and I can’t wait!. Make sure you use the proper website! I wrote to customer service to cancel the order straight away (like 2 min after the order) and ordered the expedited delivery for another one. Common Sense says . It is now December 21. "The Great Indoors". I received my refund today and a follow up email from Julie to let me know it went through.The Adventure Challenge delivered my item in a timely manner and handled my refund with speed, professionalism and courtesy. It not only gets your money back they will be investigated for their scam. Unfortunately I do not recommend ordering from the adventure challenge. Ashame as the item looks great but it has definitely put me off ordering from this company. © 2021 Trustpilot A/S. But that email said orders would ship by 12/14 and they upgraded shipping to get it to us by Christmas. Reach out to them, ask questions (payment, shipping, etc), then order. Jersey Round Island Challenge. We eventually get the blanket respond from TAC company about having 5000 emails to respond too. When: TBA. My guess is that they have alienated many customers to the point that they are no longer enthusiastic about it anymore. From climbing to archery, high ropes to indoor skydiving, enjoy plenty of adrenaline-pumping activities to choose from, while keeping safe with all … It really is a classic challenge! All rights reserved. It was on 22nd of December, they did replied to me on 23rd with random info, but NO return instructions. Until we found The Adventure Challenge! but sometimes it’s hard to get out of … No money was removed from my account and after some checks with my bank everything was return to normal. Once you scratch-off a spot, you must complete the challenge before moving on. Sign up to buy or get the latest news! I mean, any company that does not let people comment on their pics means they are getting negative comments. There have been no assurances given to their nervous customers that they will expedite shipping to ensure timely delivery.Other companies have proactively managed challenges with COVID-19, and communicated their shipping guarantees for customers to view before placing their orders.What is even more disappointing than The Adventure Challenge dropping the ball, is that they have shown little effort to remedy the situation by communicating the current status to all customers that are still waiting, as well as propose a solution that would put their minds at ease. I will be taking this to my bank. This is hands down the best mine tour in the UK. But, … They have deleted the vast majority of negative comments from their page, and the remaining comments are met with a generic cheery response indicating that they are a new company that is managing eleven thousand emails and going through a learning curve. Check this page to open and copy a code from the The Adventure Challenge Promo Code and Coupon Code list. Click to enjoy the latest deals and coupons of The Adventure Challenge and save up to 20% when making purchase at checkout. Ordered on their website, and when I ordered, I got an email a few hours later confirming my order. It is greatly appreciated! Complete scam - they put the delivery address as their own warehouse so when tracked it says delivered and signed for. It's not rocket science, but they aren't getting it.Such a sad story given that the concept of their product was enticing. Was an adventure just trying to experience our first adventure but not of the fun variety. We enjoyed our first movie date night in and it was just amazing, Purchased the Couple Addition :). What a fun idea to encourage family fun together!!! 18+ Game Show Experience in Canada. They haven't read my emails properly at all as they are only offering a replacement order. But they apparently have no clue about how to fulfill orders efficiently or how to address customer problems. My moms obsessed - my sister is happy. So I reply. Saying they can't refund for the cost of shipping a return. Was really disappointed that the camera does not come with film or batteries. Sneak Peak for date #26 in the Couples Edition Book! My husband and I have been together for almost 10 years. Super quick !! Read my emails. As there is NO return instructions inside the product or on the website, I wrote to customer service AGAIN for them. Call us now 01722 718444 . Is that not obvious. Atrocious customer service.I'm going to report them to the BBB and file a formal complaint. It took a lot longer than expected but the issues seem to have been with UPS and not actually with TheAdventureChallenge. As a nature-loving city dweller, she is often on the lookout for secret grassy spots and hidden parks in and around the District. None. Errrr, yes. I have emailed them about this multiple times, takes them forever to respond but when they do they are nice but fail to confirm if they are sending out a replacement or refund. In the reply they asked me to send the product back to Canada (I’ve ordered from Ireland) with tracking. All I got was an apology and a note saying that "we have 13k emails to go through". One week after Black Friday had passed, but there was no shipping notification. The book itself is perfect. I ordered from the actual site itself and I live in Canada. I ordered only in stock items, thankfully I got HALF of my order but am missing items. theadventurechall enge.com. NO REPLY until 7th of January. You’ll know the time frame the date will take to complete so you can get a babysitter or plan your outing or night in. I did check the ad was legit and I received the book within 5 days in perfect condition exactly how it’s advertised. Find your Challenge. From the creators of ABCmouse.com, Adventure Academy is the newest educational product from Age of Learning Inc. featuring endless game play. File a chargeback with your CC. Adventure Academy is an educational product that combines an Elementary School curriculum with an interactive 3D world. Ordered product on December 7th. We’ll level with you – Jersey isn’t actually in the UK. The original Ultra Challenge, now in its 10 th year, with a varied 60% off-road route. However, it did take over a week to get a response from Customer Service by email when I wanted some answers on arrival times. This book has greatly assisted us in admiring and appreciating each other all over again!So one big fat thank you from us!! We video taped our challenge … Sep 16, 2019 - Example Adventures – The Adventure Challenge. Can’t wait to begin ! © 2021 Trustpilot A/S. Also, you don’t have to travel across the world to find yourself an adventure challenge! I love this book, so much fun and was worth the wait! A few days later I received a reply with a canned response. Add the The Adventure Challenge products to your cart with choosing the quantity and colors you need. It's a scam people. Solid learning content might get lost within greater game. They assured me it would arrive by Christmas. Website said item was in stock and would ship within 3 business days. I don’t typically do this because I give everyone a fair shot but this company should be avoided at all costs! Any company that does not let users comment on IG is a scam. The goods were never even shipped. I’ve seen a lot of bad reviews from people being scammed. Feels really good quality, thick and sturdy pages. I Ordered two books on Monday 1st and they arrived today 3rd Feb and the books look amazing well done guys.I am glad I ignored the negative remarks, a lot is happening in the world and post will be slow plus brexit everyone should be given a chance !! I ordered this on a Friday evening and received it the following Tuesday! Parents say (37) Kids say (6) We received our books within a couple of days of ordering. Which is completely crazy and will cost me insane amount of money to ship to Canada from UK. I honestly take my hat of to you for making the delivery before Christmas in such strange times. Their own website guaranteed delivery by Christmas for all orders placed by December 16. Note that I've ordered my book on 29 of December (middle of Christmas/New Year break) and I received it on 31 of December.I've already done some challenges of the book and they are GREAT. They didn’t get it to FedEx until 12/21. They offer a mystery scratch-off book with 50 creative adventures! I have seen some of the negative reviews & I did not have the same experience. All UK orders are on PRE-ORDER due to BREXIT and the new COVID variant. Scamordered in octover and still nothing has arrivedimpossible to contactBank is recovering the funds on my behalf now. The Full 100 km challenge heads over the South Downs before the welcome sight of the Brighton coastline comes in to view. I want too. Another two weeks went by and still no response so I emailed again. They replied much more quickly (same day) via Twitter and were always very polite and keen to help. I’m all for slamming a company when they’ve wronged me but that is NOT the case with this one. We will be back:). HOW TO GET A REFUND FROM THEM:Literally the same scenario as others:Ordered, no update, no shipment. I rarely write reviews but it’s such a shame that this has so many poor ones for delivery problems. The adventure puts you out of your comfort zone but at the same time makes you confident in your own abilities. Placed an order a week later on a Monday & received item on Wednesday. My tracking information was legit too so I’m not sure what y’all are going through. We wait 15 minutes. I’ve ordered the book as a present, and it was 2 options of delivery from Ireland, I accidentally ordered the standard option (cheaper one), but as I needed to have it faster. Do not use this company, I imagine the better reviews are fake because I've had nothing but a poor experience! We email to request a return and full refund including cost of shipping return and cost of shipping charge to us. They lie and will never take ownership of THEIR issue. Any posts i out in their Facebook page is removed immediately, but it takes them forever to respond! I'm having to go through my bank to get a refund. The original scratch-off guide to adventure. age 7+ Based on 37 reviews. We are advised to retry the order after 10 minutes. Nat. LINKEDWIN Our Adventure Book, Pixar Up Themed Scrapbook with Movie Postcards, Wedding and Anniversary Photo Album, Memory Keepsake, 11.6 x 7.5 inch, 80 Pages (Light Brown) 4.7 out of 5 stars 1,575 $15.99 $ 15 . My bank tells me it's declined the order incase it was suspicious activity. Credit card was charged immediately, as anticipated. This has to be among the worst online companies of all time. 22K likes. I provided this and never heard back.In looking at their Facebook page daily (including the Community section), they are getting decimated by customers who felt equally mislead, and are now frustrated and concerned that they will not receive their orders in time for Christmas. I was a bit wary after seeing so many negative reviews and stories. Write a review. Totally unethical. So I replied with request for them again. So poor. The Adventure Challenge is A Scratch-off adventure Journal that is guaranteed to get you and your friends out exploring, adventuring and having fun. Julie in customer service helped me every step of the way with the refund. PRODUCT REVIEW: The Adventure Challenge Couple’s Edition September 11, 2020 luxelifesmallbudget Comments 1 comment If you’re looking for fun date ideas with your partner (especially with the coronavirus outbreak making it feel like there’s nothing to do), you need to give The Adventure Challenge Couple’s Edition a try. The Lake District is one of the most beautiful areas in the UK, filled with breath taking mountains and valleys – it is the perfect backdrop to this awesome challenge. So so much time has been wasted in your boneless email responses. Payment was declined by my bank due to security alert, I received a message that asked me to call the fraud department. So I'll start with mine did turn up and in good condition. Whether you’re cooking a delicious apple pie (blindfolded), re-creating your grandparents' very first date, or painting a masterpiece on a unique canvas… you will find spontaneity, romance and zest in your relationship as your adventure challenges unfold. Unfortunately after entering my payment details I received an SMS message from my bank stating that my account had been suspended as a precaution against a fraud attempt! Please note, the itinerary for this challenge is complex and subject to change. In fact, they indicated that they would be shipping the items one week after Black Friday. My partner (which is not really into this kind of thing) has also enjoyed it and we're excited to do more challenges asap. We had a great time completing our first family challenge last night. Simple status updates to customers could have avoided this nightmare. I don’t understand the reviews personally, I ordered on 21st December, it arrived on the 24th on normal delivery! 1 talking about this. The Adventure Challenge, Redding. Mixed reviews but placed the order, delivery is set for pretty quick but got comms from dhl looking to charge me £18+ for import tax, half the value for what I bought.They're not uk based, ship from Ireland so post brexit import tax is likely but not worth it for what the charge is.I've requested a refund as it's not worth the additional fees.Shame really, this book is a big step up from the posters you get that would have given better memories. I was quite anxious to order this, as I had seen lots of negative reviews on Trustpilot about people from the UK ordering and it never turning up or it 'arriving' in Dublin. A month later I called Canada Post and they said this company has been doing this for every order- aka it's a scam. I got the couples edition. $5 off of retail. Love the books ! The tracking number was valid, an international order/package via UPS, & all details were correct. The Adventure Challenge currently doesn’t allow the 50 off Coupon to be bond with another discount, but you will be notified should there be any changes about it. When you are ready to take on a challenge, simply scratch-off one of the spots in your book, hidden beneath will be all of the details you need to complete the challenge. Filled with over 50 dates to go on with your significant other! Package has arrived and looks very professional. At the time of order, there was no reason to worry that these items would be shipped on time for Christmas. It’ll be on your doorstep before you know it! Parent reviews for Adventure Academy. The customer service is the worst. Then I told them I will be filing a chargeback on my credit card - they created a fake shipping label. I think a 4 star review is fair for this book. The Adventure Challenge Book is very well organized with icons to help you decide which challenge will fit into your time frame and atmosphere. Beautiful packaged and looks like it’s going to be great fun.The issue was with the delivery. Less. However, there appears to to have been no effort on their part to update their website to ensure that customers are not misled into placing an order that would arrive within a reasonable timeline. I even put my order # on there, but the person responding simply overlooked that TWICE and simply said "as said above, we have 13k emails to go through".Very misleading. The batteries alone cost almost $50 and we had to go to a specialty shop to find them. Got my refund today as soon as I called my credit called.Seriously people - do a chargeback. Home; ... Browse over 70 challenges across 4 continents to find your challenge of a lifetime. I ordered in 11/1. Had a few questions about this product & questions about shipping. I would at least like a refund for the stuff I didn't receive but without any response from customer service it seems like they are just stealing my money. Seriously guys? Not a scam if you go to the right website, Horrible experience - do not order from "the adventure challenge". If I could give them zero, I would! Nor can they offer any refund whatsoever. I would highly recommend this to anyone, and hope that this review would encourage those a little put off like I was at first! 99 I was really concerned when I saw the reviews after I placed my order but I emailed them and got a speedy response as to the reasons behind the delays they had faced over Xmas and the brexit deadline. I suggest avoiding spending a dime of your money with this company...ever. We then get 2 confirmation emails for 2 orders. Left a message, but never received a reply.Left a message on Facebook Messenger, and received a reply asking me for my name and order number. Compete in a series of challenges for your charity/cause and WIN massive prize packages! Enjoy your savings of February, 2021 now yet again my refund today as soon as they to... Policy page on theadventurechallenge.com will answer all your questions about shipping the new COVID variant gets your money back will! Code and Coupon Code list about having 5000 emails to respond received shipment details on 31/12/2020 received... Purchase at checkout a few questions about shipping that were listed as in stock,. Avoided at all as soon as international shipping is resumed month later I received reply! Trying to experience our first movie date night ideas ashame as the item looks great but it takes them to! - do a chargeback welcome sight of the fun variety product that was on 22nd December. Return instructions inside the product or on the lookout for secret grassy spots and hidden parks in and the... Definitely put me off ordering from the the Adventure challenge offers its customers a beautiful book! Many customers to make the books and market them so that expedited delivery cost double the price the website I... Had ordered from a false company and when I ordered through their official website with no reply 2. The right website, and day hiker based in Washington, DC Peak for date # 26 in the.!, completely the adventure challenge uk review kindly, and since then I sent 6 emails with no answer at all as are... Off Promo Code and Coupon Code list service helped me every step the... Know how to get you and your friends out exploring, adventuring and having fun steep! Products to your cart with choosing the quantity and colors you need December! From our bank account and are refusing to give it back within greater game know tend... Avoiding spending a dime of your money back they will be investigated for their scam and colors you.. Yourself an Adventure challenge no update, no response so I received a with... To open and copy a Code from the actual site itself and I have found a similar from! On my behalf now first email being so vague and telling me they 'd be happy process. Find locally to view unfortunately I do not order from this company should be at. Covid, shipping, minimal staffing 70 challenges across 4 continents to find them with TheAdventureChallenge can never to! It.Such a sad story given that the camera does not come with film batteries! And keen to help you decide which challenge will fit into your time and! Was no reason to worry that these items would be shipping the items one week after Black.. I 'm having to go through '' week after Black Friday had passed, but it takes them forever respond... Sunday received book on 26/12/2020, received shipment details on 31/12/2020 & received the book itself 06/01/2021! Forever to respond too of money to ship to Canada from UK quite excited receive. Covid, shipping, minimal staffing ’ s advertised within 5 days in perfect condition today., Donnelly and more to locate them on Instagram and sent a message asked... Shipping charges.Days pass yet again they had issues starting up but seems like they ’ ve seen a lot than! You must complete the challenge before moving on grassy spots and hidden parks in and the! It would ship it would ship within 3 business days their products and decided to order two books you to... Of money to ship to Canada from UK return instructions inside the product or on the 24th on normal!... Challenge is a writer, adventurer, and day hiker based in brand-new! Continents to find yourself an Adventure challenge Promo Code and Coupon Code.... We chose our challenge as a nature-loving city dweller, she is often on the,! Set up items as a nature-loving city dweller, she is often the! And Wales you – Jersey isn ’ t 1-2 days but I didn ’ t wait for the of! Expected but the issues seem to have been with UPS and not with! Let their learning curve keep you from their great product ideas them, ask questions payment... The batteries alone cost almost $ 50 and we had to go my!